Role: Head of Membership
Responsible For: Membership Team
Responsible To Senior staff lead
Salary £45000
Last Updated October 2020
1. To lead the delivery of Membership Services
2. To provide expert leadership on strategy development and implementation with the Team in line with the mission, aims and values.
3. Direct line management of the Activities, Voice and Advice Managers
Senior Management
● Work with the Chief Executive and managers as part of the SU’s senior management team
● Support the Chief Executive and SMT in strategic leadership across the Students’ Union.
● To contribute to the development and review of the Union’s strategic and operational plans.
● Primary advisory and operational support for the Sabbatical Officers in relation to membership
● Provide leadership in strategy development
● Leading on the implementation of processes within Membership Services that deliver the Mission, Vision and Values of the Strategic Plans
● Leads on the processes through which all teams in the organisation get feedback from students, and other stakeholders including the institutions
● Overall responsibility for producing an Annual Impact Report
● Overall responsibility for strategic planning and budgets relating to Membership
● Responsibility for systems for performance management of the Union’s strategic aims and enablers within Directorate: dashboards; 121s
● Lead the identification and development of evidence based new projects and ideas across the Union to drive improved quality, performance or impact
● Responsibility for commissioning, instructing and interpreting research to develop new opportunities across the Union
Service Delivery
● Lead the membership directorate to meet the constantly changing needs of students, with a focus on increasing membership involvement, impact and levels of satisfaction
● Overall responsibility for budget management and development within Membership Services
● Overall responsibility for the integrity and quality of democratic functions including all elections, policy votes and democratic meetings
● Ensure that the Memorandum and Articles of Association, byelaws and policies of The Union are adhered to by all staff in Membership Services
● Overall responsibility for the SU’s provision of welfare, advice and advocacy
● Overall responsibility for the legal compliance and governance issues relating to Membership and our democratic structures
● Responsible for building relationships, liaising and negotiating with Union staff, College staff, and other relevant external parties on issues relating to the directorate and the wider union
Finance/Resource Management
● To prepare and oversee budgets and financial plans for all departments that are the responsibility of the Head of Membership, and ensure services operate effectively within budget and to initiate and explore ways of improving efficiency and effectiveness and promote improvements in value for money.
● To have project management responsibility for key budgets and be responsible for ensuring departmental staff are monitoring expenditure on their budgets.
People and Management
● Line manage Membership staff, in line with the policies and procedures of the Union
● Lead the Membership Team by setting challenging targets and managing outcomes in line with the strategic/operational plans of the Union
● Invest in staff, and deliver our aims, by overseeing the induction, training and development of Union staff
● Lead on involving Union staff at all levels in the development and delivery of the Union’s policies, procedures, and culture
Networking and diplomacy
● To advise and influence at senior levels within Goldsmiths.
● To meet and network with appropriate other people and organisations including, other Unions, NUS, charity sector and in the wider community and represent and promote own work area/activity on internal and external platforms.
● To exert diplomacy, tact, patience, negotiation and analytical skills when dealing with a broad range of students with complex issues.
Supporting Student Officers and Elected Representatives
● Foster a culture to encourage and facilitate involvement and feedback from student officers, sabbatical officers to plans and guides.
● To mentor, support, advise and guide Student Officers and representational structures within the Union, ensuring induction, training, support and development of individuals is tailored to specific needs on a day to day basis.
● To pastorally support and mentor 2 specific officer during their terms of office
● Ensure that Officers are supported to represent the membership in dealings with College Committees, College staff and external people and bodies
In addition, all staff have the following general duties laid out in their job descriptions:
• To deliver and develop targets outlined in the Union’s strategic plan.
• To contribute and assist in the Union’s planning processes and the review of its performance and systems.
• Contribute to the positive and professional image of the Union and not act in such a manner as to bring the Union into disrepute.
• To observe and uphold the requirements of the Union Constitution and act at all times in accordance with policies including equality of opportunity.
• To undertake your own typing, filing, photocopying etc.
• Undertake any other duties appropriate for the grade and responsibilities of the post that may from time to time be reasonably requested.
• To take ownership of, their Induction, Personal Review Programme, Departmental Staff Meetings and be responsible for carrying out duties with full regard to the rules, policies and procedures and conditions of service contained in the Staff Handbook, and within Departments of the Students’ Union.
• A condition of employment is that all staff are expected to assist in key events throughout the year e.g. Welcome Week and welcome festivals and any other key event, including elections, if necessary
• Staff are expected to portray a positive image, both internally and externally of the Students’ Union by displaying high standards of service, integrity, punctuality, politeness and professionalism.
• Where you are required to work with volunteers you must support and manage them appropriately in line with the Students’ Union volunteer policy
• Environmental consideration and environmental best practice is the responsibility of all Students’ Union staff
Application process
For information and to apply please click here