About the job
Part Time Permanent – 27.5 hours per week
Shift Pattern: Monday to Friday 08:00 – 13:30
We are looking to recruit a Customer Service Assistant to provide professional support in order to maximise the effectiveness of our buildings and provide support to staff, visitors and students at our campuses. The position will concentrate on supporting building users by managing face to face, telephone and email queries related to using the facilities within the building, events, meetings and other centrally delivered facilities services.
First-class customer service is an underpinning requirement for this position along with the ability to communicate effectively with our customers and maintain systems in an accurate and timely manner.
About you
Essential:
Reception/front of house experience at an operational level
Proficient in the use of Microsoft Office
Ability to adapt to technological advances in the workplace
Excellent written and verbal communication skills, with a passion for customer service
Be prepared to undertake additional training and instruction to effectively carry out the roles required within the post
Initiative and problem-solving skills, combined with excellent interpersonal skills to achieve the desired outcome efficiently
Qualifications
Essential:
Educated to GCSE level, or equivalent in relevant discipline
About us
1st Degree Facilities is a trading name of UNEL which is a wholly-owned subsidiary of the University of Northampton and this vacancy is covered by UNEL Terms and Conditions of employment.
This is an exciting time to join our Company as the University relocated in September 2018 to a new purpose-built, town-centre campus.
Right to Work
Please note that the University of Northampton Enterprises Limited are unable to offer sponsorship to work in the UK. We can therefore only accept applications from individuals who are currently eligible to work in the UK.
Equality
We are proud of our diverse student population and applications from Black Asian Minority Ethnic student grow year on year. Equality and the promotion of inclusion are a key value that we are proud to promote. To embed this across the University, to achieve diversity amongst its staff and to improve staff representation, we would like to encourage applications from women, people living with disabilities, and those from the LGBT+ and Black, Asian and Minority Ethnic communities.
Please visit our website for further information and to apply online.